FAQs
SHIPPING
Does ARKIVE ship to my country?
We ship to UK & EU
How long does it take to receive my order?
We have either a 24-hour or 48-hour service for the UK. For EU please leave up to 7 working days for your order to arrive.
How much are delivery charges?
UK orders (over £25) - Free Standard 48-hour Shipping, or £2.99 24-hour shipping (when purchased before midday Monday - Friday) UK orders (under £25) £3.99 Standard shipping or £4.99 24-hour shipping (when purchased before midday Monday - Friday) EU orders - £10 or Free shipping when you spend over £70.
If you are ordering outside the UK your order will be subject to local customs and import duties, so do familiarise yourself with your local charges prior to ordering as ARKIVE does not take responsibility for any extra duties incurred.
Do you have next day shipping?
Yes we have a UK 24-hour Royal Mail Service when purchased between Monday-Thursday.
What is your returns policy?
We offer a 30 day refund policy on all unopened & unused items. I’ve made a mistake on my shipping address.
Please email info@arkiveheadcare.com as soon as possible and we’ll see if we can help.
YOUR ORDER
Can I cancel my order once it’s been placed?
Please email info@arkiveheadcare.com and we’ll see if we can help.
Do you do gift vouchers?
Unfortunately not.
I didn’t receive an order confirmation email
Please check your ‘promotions’ folder if you have a gmail account, otherwise use the contact us form or email info@arkiveheadcare.com and we’ll send you a new one.
Do you have any discounts for my order?
Yes, when you sign up to our database you get 10% off your first order.
How do I use my discount code?
When you go to the cart, enter your code in the discounts/gift voucher box. On mobile you will need to click ‘view order summary’ to reveal the box.
My order arrived and it is incorrect
Please email info@arkiveheadcare.com and we’ll sort out the issue.
THE PRODUCTS
What does Headcare mean?
We define Headcare as anything and everything you do to look after your head, both mentally and physically. Whether that’s giving your scalp some TLC, lighting a candle on a lazy Sunday, or giving yourself a full on styling session so that you look (and feel) like a million dollars. We find that its the little things that make a big difference, such as a quick hairwash to start the day feeling fresh and clean, or a little smiley face doodle to brighten your day. We’ve woven those little pieces of happiness throughout ARKIVE, so that we can achieve our goal to provide you the best Headcare possible: care for your head and style for your hair.
Are your products vegan?
Yes
Where are ARKIVE products made?
Most of our products are made in the PRC, THE MASTERY LIQUID HAIRSPRAY is made in the UK.
Is the ARKIVE packaging recyclable?
Most of our packaging is recyclable. Please clean out the bottles to ensure there is no product left inside, separate the bottles from the screw on pumps. The screw on pumps will need to be disposed of. The bottle and cap are fully recyclable, as are the tubes.
Did you know, our packaging is also made from post-consumer recycled plastic, to ensure we’re doing what we can for the environment.
I have some other questions about your products, how can I find out more?
Please email info@arkiveheadcare.com and one of our team will get back to you.