FAQs

SHIPPING

Does ARKIVE ship to my country?
We ship to the UK & some EU markets. We currently do not ship to Greece, Spain, Sweden, Romania, Poland, Hungary, Denmark, Czech Republic, Croatia and Bulgaria. Some items (including our fragrances) will not be available for shipment outside of the UK. 

How long will it take to receive my order?
For the UK, we have either a 24-Hour or 48-Hour service.

For the EU, please leave up to 7 working days for your order to arrive.

How much are delivery charges?

If you are ordering outside the UK, your order will be subject to local customs and import duties, so do familiarise yourself with your local charges prior to ordering. ARKIVE does not take responsibility for any extra duties incurred.

Do you have next day shipping?
Yes. In the UK, we have a 24-Hour Royal Mail Service when purchased between Monday-Thursday before midday.

What is your returns policy?
We offer a 30 day refund policy on all unopened and unused items. 

If you have bought from a retailer, please return your product to them directly. If you’re returning an item bought in store, please bring proof of purchase.

Please email info@arkiveheadcare.com as soon as possible and we’ll see if we can help.

YOUR ORDER

Can I cancel my order once it’s been placed?
Please email info@arkiveheadcare.com and we’ll see if we can help.

Do you do gift vouchers?
Unfortunately not.

I didn’t receive an order confirmation email
Please check both your ‘promotions’ folder and junk folder, if you have a Gmail account. Otherwise, please email us on info@arkiveheadcare.com and we’ll send you a new one.

Do you have any discounts for my order?
Yes. When you sign up to our emails, you get 10% off your first order.

How do I use my discount code?
When you go to the cart, enter your code in the discounts/gift voucher box. On mobile, you will need to click ‘view order summary’ to reveal the box.

My order arrived and it is incorrect
Please email info@arkiveheadcare.com and we’ll help you.

THE PRODUCTS

What does Headcare mean?

Are your products vegan?
Yes.

Where are ARKIVE products made?
Arkive products are made either in the PRC or the UK. Please check the individual product to confirm where it was made.

Is the ARKIVE packaging recyclable?
Most of our packaging is recyclable. Please clean out the bottles to ensure there is no product left inside and separate the bottles from the pumps. The pumps will need to be disposed of. The bottle and cap are fully recyclable, as are the tubes.

💡Did you know? Where possible, our packaging is also made from 40% post-consumer recycled plastic, to ensure we’re doing what we can for the environment. 

I have some other questions about your products, how can I find out more?
Please email info@arkiveheadcare.com and one of our team will get back to you.