Shipping & Returns

Shipping

UK orders (over £25) - Free Standard 48-hour Shipping, or £2.99 24-hour shipping (when purchased before midday Monday -Thursday)

UK orders (under £25) £3.99 Standard shipping or £4.99 24-hour shipping (when purchased before midday Monday -Thursday)

EU orders -£10 or Free shipping when you spend over £70

Do you do free delivery?

Yes, we offer free delivery for all UK orders over £25.

What’s your return policy?

We offer a 30 day refund policy on all unopened and unused items. We know that you might need a bit more time over the holiday period, so we have extended this to 60 days for online orders placed between 7th November to 31st December 2024. 

If you have bought from a retailer, please return your product to them directly. If you’re returning an item bought in store please bring proof of purchase.

For the full details on our returns policy check our terms of use. If your item is damaged or not fit for use, then please let us know and we will arrange for a refund or exchange. To process your return, pop us an email at hello@arkiveheadcare.com letting us know your name, address & order number and we’ll help you place the return. You will be refunded in full to your original form of payment. Unfortunately we will not refund postage costs. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.