FAQs

We ship to UK & EU

We have either a 24-hour or 48-hour service for the UK. For EU please leave up to 7 working days for your order to arrive.

UK orders (over £25) - Free Standard 48-hour Shipping, or £2.99 24-hour shipping (when purchased before midday Monday - Friday) UK orders (under £25) £3.99 Standard shipping or £4.99 24-hour shipping (when purchased before midday Monday - Friday) EU orders - £10 or Free shipping when you spend over £70

If you are ordering outside the UK your order will be subject to local customs and import duties, so do familiarise yourself with your local charges prior to ordering as ARKIVE does not take responsibility for any extra duties incurred.

Yes we have a UK 24-hour Royal Mail Service when purchased between Monday-Thursday.

We offer a 30 day refund policy on all unopened & unused items.

Please email info@arkiveheadcare.com as soon as possible and we'll see if we can help.

Please email info@arkiveheadcare.com and we'll see if we can help.

Unfortunately not.

Please check your 'promotions' folder if you have a gmail account, otherwise use the contact us form or email info@arkiveheadcare.com and we'll send you a new one.

Yes, when you sign up to our database you get 15% off your first order.

When you go to the cart, enter your code in the discounts/gift voucher box. On mobile you will need to click 'view order summary' to reveal the box.

Please email info@arkiveheadcare.com and we'll sort out the issue.

We define Headcare as anything and everything you do to look after your head, both mentally and physically. Whether that's giving your scalp some TLC, lighting a candle on a lazy Sunday, or giving yourself a full on styling session so that you look (and feel) like a million dollars. We find that its the little things that make a big difference, such as a quick hairwash to start the day feeling fresh and clean, or a little smiley face doodle to brighten your day. We've woven those little pieces of happiness throughout ARKIVE, so that we can achieve our goal to provide you the best Headcare possible: care for your head and style for your hair.

Yes

Most of our products are made in the PRC, THE MASTERY LIQUID HAIRSPRAY is made in the UK.

Most of our packaging is recyclable. Please clean out the bottles to ensure there is no product left inside, separate the bottles from the screw on pumps. The screw on pumps will need to be disposed of. The bottle and cap are fully recyclable, as are the tubes. Did you know, our packaging is also made from post-consumer recycled plastic, to ensure we're doing what we can for the environment.

Please email info@arkiveheadcare.com and one of our team will get back to you.